Reversing a payment

If a payment was recorded by mistake, for the wrong amount, or against the wrong child, reverse it and record it again correctly.

Reversing

1. Open the student's invoice and go to Payment history.
2. Find the transaction and choose Reverse.
3. Enter the reason. A reason is required.
4. Confirm.

The fees go back to unpaid (or partly paid), and the reversal is recorded in school accounting, with the original entry kept so it stays traceable.

What is kept

• The reversed payment stays on record under School Accounting → Deleted Transactions, with who reversed it and why.
• The School Owner is notified of every reversal.

The fee discrepancies report

Reports → Student Accounting → Fee Discrepancies finds payments that may need attention, such as fees paid twice. From the report you can open the invoice or the student, reverse the latest payment, or remove a discount.