Updates, logs and maintenance
Updating Surepass
Open the System tab.
- Check for Updates looks for a newer version.
- Install Update downloads and installs it. Surepass restarts when it is done.
Do not close the app during an update, and do not update during an exam. Your school's data is kept.
After an update, the server may upgrade its database as it starts. The status card shows Upgrading database… with a progress bar. Keep the server running until it finishes.
Logs
The Logs tab keeps records of what the server has been doing: the Server, the Application, the Database and System events such as starting and stopping. Academium support may ask you to look here. Use Refresh to see the latest entries.
Maintenance tools (Windows)
Press Ctrl+I in the control panel to open Maintenance:
| Tool | Use it when |
|---|---|
| Clear System Cache | Pages show old information |
| Clear Cache & Restart | Something is not working. This fixes most problems. |
| Restart Server | You want to restart without touching student data |
| Re-run School Setup | Support asks you to |
| Full Content Re-sync | The question bank looks wrong or incomplete. It downloads everything again. |
Press Esc to close.
Common problems
"Previous session ended unexpectedly." The server was not shut down properly, often because of a power cut. Check results from that day for unfinished attempts.
The update failed. Click Try again. If it keeps failing, contact support.