# Updates, logs and maintenance

> Academium Surepass Help › Your school server
> For: Server Edition
> Web page: https://helpcenter.academium.com.ng/academium-surepass/article/sp-updates-logs-and-maintenance
> Last updated: 2026-10-06

## Updating Surepass

Open the **System** tab.

- **Check for Updates** looks for a newer version.
- **Install Update** downloads and installs it. Surepass restarts when it is done.

Do not close the app during an update, and **do not update during an exam**. Your school's data is kept.

After an update, the server may upgrade its database as it starts. The status card shows **Upgrading database…** with a progress bar. Keep the server running until it finishes.

## Logs

The **Logs** tab keeps records of what the server has been doing: the **Server**, the **Application**, the **Database** and **System** events such as starting and stopping. Academium support may ask you to look here. Use **Refresh** to see the latest entries.

## Maintenance tools (Windows)

Press **Ctrl+I** in the control panel to open **Maintenance**:

| Tool | Use it when |
| --- | --- |
| **Clear System Cache** | Pages show old information |
| **Clear Cache & Restart** | Something is not working. This fixes most problems. |
| **Restart Server** | You want to restart without touching student data |
| **Re-run School Setup** | Support asks you to |
| **Full Content Re-sync** | The question bank looks wrong or incomplete. It downloads everything again. |

Press **Esc** to close.

## Common problems

**"Previous session ended unexpectedly."** The server was not shut down properly, often because of a power cut. Check results from that day for unfinished attempts.

**The update failed.** Click **Try again**. If it keeps failing, contact support.

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