Two-factor sign-in

Two-factor sign-in adds a second check after your password: a 6-digit code.

Getting the code

• Authenticator App: open your authenticator app (such as Google Authenticator or Authy) and enter the 6-digit code it shows.
• Email Code: Surepass emails you a 6-digit code. Click Resend code if it does not arrive.
• Recovery code: if you lose your phone, enter one of your saved recovery codes.

Setting up an authenticator app

1. When asked, choose Set up authenticator.
2. Step 1 — Scan QR Code with your authenticator app, or type in the Manual entry key.
3. Step 2 — Confirm with a Code: enter the 6-digit code from the app.
4. Save your recovery codes somewhere safe. Each one works once.

Not ready? Click Use email code instead.

Common problems

The code is not accepted. Codes change every 30 seconds. Check your phone's time is set automatically.

Wrong account. Click Sign out and try a different account.