Getting help
In this help centre
- Use search at the top of every page.
- Use the filter on the home page to see only the guides for your account type, application and computer.
- Each guide ends with common problems and what to do about them.
In Surepass
- The ? button at the top of the server control panel opens this help centre.
- Many Surepass pages have a short tour. Look for the Tour or help button at the top of the page.
Who to ask
| Your question is about… | Ask |
|---|---|
| Your username, password or login code | Your school, centre, parent or teacher |
| Which class or batch you are in | Your school or centre |
| A question you think is wrong | Use Report Question during the test or practice. Your teacher sees it under Flagged Questions. |
| The school server, the network or the computers | Your School Owner, who can contact Academium support |
| Server computers, networks or Windows licences | Academium Plus, for a free quote |
Contacting Academium support
Support is open 9am to 5pm, Monday to Friday, and 12pm to 5pm at weekends. When you contact support, say which edition you use, what you were doing, and any message Surepass showed.