# Getting help

> Academium Surepass Help › Getting started
> Web page: https://helpcenter.academium.com.ng/academium-surepass/article/sp-getting-help
> Last updated: 2026-10-06

## In this help centre

- Use **search** at the top of every page.
- Use the **filter** on the home page to see only the guides for your account type, application and computer.
- Each guide ends with **common problems** and what to do about them.

## In Surepass

- The **?** button at the top of the server control panel opens this help centre.
- Many Surepass pages have a short **tour**. Look for the **Tour** or help button at the top of the page.

## Who to ask

| Your question is about… | Ask |
| --- | --- |
| Your username, password or login code | Your school, centre, parent or teacher |
| Which class or batch you are in | Your school or centre |
| A question you think is wrong | Use **Report Question** during the test or practice. Your teacher sees it under **Flagged Questions**. |
| The school server, the network or the computers | Your School Owner, who can contact Academium support |
| Server computers, networks or Windows licences | **Academium Plus**, for a free quote |

## Contacting Academium support

Support is open **9am to 5pm, Monday to Friday**, and **12pm to 5pm at weekends**. When you contact support, say which edition you use, what you were doing, and any message Surepass showed.

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Need a server computer, a Windows licence, a school network or a computer lab? **Academium Plus**, from the same company as this product, supplies and sets them up, with a **free quote**: https://my.academium.com.ng/support