Complaint

Frontdesk → Complaint records complaints and follows them until they are resolved.

Before you start

Add your complaint types under Frontdesk → Configuration. See Frontdesk configuration.

Recording a complaint

Record the complainant, their mobile number, the complaint type, the date, and who it is assigned to. Attach a document if there is one.

Resolving a complaint

When it has been dealt with, record the action taken and the date of solution. A complaint stays pending until it is solved, so open complaints are easy to find.

Good to know

Complaint has its own permission, so you choose which staff can see and record complaints.