# Complaint

> Academium SMS Help › Frontdesk
> For: School Owner, School Admin, Receptionist
> Web page: https://helpcenter.academium.com.ng/academium-sms/article/sms-complaint
> Last updated: 2026-10-06

**Frontdesk → Complaint** records complaints and follows them until they are resolved.

## Before you start

Add your **complaint types** under **Frontdesk → Configuration**. See [Frontdesk configuration](https://helpcenter.academium.com.ng/academium-sms/article/sms-frontdesk-configuration.md).

## Recording a complaint

Record the **complainant**, their **mobile number**, the **complaint type**, the **date**, and who it is **assigned to**. Attach a **document** if there is one.

## Resolving a complaint

When it has been dealt with, record the **action taken** and the **date of solution**. A complaint stays **pending** until it is solved, so open complaints are easy to find.

## Good to know

Complaint has its own permission, so you choose which staff can see and record complaints.

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