Getting help

In this help centre

• Use search at the top of any page to find an article. It understands everyday wording, so try "how do I add a student" or "reverse payment".
• Choose your application and role on the Academium SMS home page to see only the articles that apply to you.

Inside Academium SMS

• Guided tours walk you through some pages the first time you open them. You can turn them off, or back on, in your personal preferences.
• Catch Up on your dashboard tells you about work that needs attention, with a button that takes you straight there.

Talking to Academium support

Academium support is available 9am to 6pm, Monday to Friday. When you contact support, it helps to include:

• your school's name;
• which application you use (Server, Client or Individual Edition);
• what you were trying to do, and the exact message you saw;
• a screenshot, if you can take one.

When something seems wrong with the application itself

If Academium shows "Academium SMS needs to be reinstalled", your copy of the application is damaged. Your school data is safe. Download a fresh copy from the official Academium website and install it over the old one.