# Getting help

> Academium SMS Help › Getting started
> Web page: https://helpcenter.academium.com.ng/academium-sms/article/sms-getting-help
> Last updated: 2026-10-06

## In this help centre

- Use **search** at the top of any page to find an article. It understands everyday wording, so try "how do I add a student" or "reverse payment".
- Choose your **application** and **role** on the Academium SMS home page to see only the articles that apply to you.

## Inside Academium SMS

- **Guided tours** walk you through some pages the first time you open them. You can turn them off, or back on, in your [personal preferences](https://helpcenter.academium.com.ng/academium-sms/article/sms-personal-preferences.md).
- **Catch Up** on your dashboard tells you about work that needs attention, with a button that takes you straight there.

## Talking to Academium support

Academium support is available **9am to 6pm, Monday to Friday**. When you contact support, it helps to include:

- your school's name;
- which application you use (Server, Client or Individual Edition);
- what you were trying to do, and the exact message you saw;
- a screenshot, if you can take one.

> **Warning:** Academium support will never ask for your password or PIN. Do not share them with anyone.

## When something seems wrong with the application itself

If Academium shows **"Academium SMS needs to be reinstalled"**, your copy of the application is damaged. Your school data is safe. Download a fresh copy from the official Academium website and install it over the old one.

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