# The Portal tab

> Academium Surepass Help › Your school server
> For: Server Edition
> Web page: https://helpcenter.academium.com.ng/academium-surepass/article/sp-the-portal-tab
> Last updated: 2026-10-06

The **Portal** tab links the server to your school or centre on Academium.

## School or Centre

Shows your school (or centre) name, branch and administrator email.

**Reset Admin Password** sets a new password for your administrator account on the server. Enter your **Academium password** first to confirm it is you, then the new password twice.

## Set Up School

Until the school is set up on the server, a box shows its progress:

| Message | What to do |
| --- | --- |
| **School not set up yet** | Click **Set Up School** |
| **Setup incomplete** or **Setup error** | Click **Retry Setup** |
| **Server not ready** | Start the server, wait a moment, then click **↺** |

## Content Library

The **Content Library** is your question bank as downloaded from Academium: the number of **Questions**, **Subjects**, **Topics** and **Passages**, with a breakdown **By exam body** (WAEC, NECO, JAMB…) and by **Recent years**.

- It downloads by itself after setup, and keeps itself up to date.
- Click **Sync Now** to fetch new questions straight away.
- **Pause** and **Resume** a download that is slowing down the network.

The server must be running to download. A big first download can take a while on a slow connection, and carries on from where it stopped if the connection drops.

## Academium SMS Connection

Schools that also use Academium SMS see how the two are linked.

- **Local**: your SMS server is at the school. The link is made by itself when both servers are running. It shows **Server online** or **Server offline** for the SMS server.
- **Portal**: your SMS is on the Academium portal. Click **Set Up SMS Sync** once. The server then keeps a copy of your school's SMS records and keeps it up to date. Click **Sync Now** to update it straight away.

## Factory Reset

**Factory Reset** stops the server and **permanently deletes all school data on this computer**: students, results, questions and settings. The server goes back to a clean state and has to be set up again.

The server backs up your school's data first, but treat this as a last resort. Contact Academium support before you use it.

## Common problems

**The Content Library does not appear.** It appears once the school is set up on the server.

**"Portal account disconnected."** The server's link to your account was removed, for example because the same account was used to set up another server. Sign in again on the Portal tab.

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