# Saving your progress online

> Academium Surepass Help › Individual Edition
> For: Individual Edition
> Web page: https://helpcenter.academium.com.ng/academium-surepass/article/sp-saving-your-progress
> Last updated: 2026-10-06

The Individual Edition saves your work on your computer first, then sends it to your online account.

## Checking it is saved

The **sync** button at the top of the window shows how far the latest save has got. Click **Sync now** to save straight away, for example before switching computers.

## Downloading questions

The first time you sign in, the app downloads questions in the background. The top bar shows how many have downloaded. You can start practising before it finishes.

## Your profile on this computer

Under **Profile**, your name, email and phone are saved on this computer straight away, then sent online. Changing your **password** needs the internet.

## Updates

The app updates itself. Click **Check for updates** in the menu to look now. While it updates, it shows **Updating the app…**; keep it open until it finishes.

## Common problems

**My progress is missing on another computer.** Click **Sync now** on the first computer while it is online, then sign in again on the other one.

**"Reconnecting".** The app has lost its connection. It carries on by itself; your work is safe on this computer.

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