# PINs and switching accounts

> Academium Surepass Help › Individual Edition
> For: Individual Student, Parent, Independent Teacher · Individual Edition
> Web page: https://helpcenter.academium.com.ng/academium-surepass/article/sp-pins-and-switching-accounts
> Last updated: 2026-10-06

Several people can use Surepass on the same family computer. A **PIN** lets each person switch back to their own account quickly, and keeps others out.

## Switching between accounts

Click your name at the top of the window and choose **Switch Account**.

- Choose an account and enter its **PIN**.
- Click **Add Account** to sign in with another account on this computer, or **Add a school account** for a school student.
- **Log out all accounts** signs everyone out of this computer.

If an account has work that has not been saved online yet, Surepass warns you and offers **Switch to account & sync** first.

## Parents and teachers: your Master PIN

Parents and independent teachers set a **Master PIN** (4 digits). It lets you switch into any of your children's or students' accounts, and locks your own account.

Set it up from the button at the top of the window (**Setup Desktop PIN** or **Setup Master PIN**), or from **Preferences**. It is the same PIN everywhere you use Surepass.

## Children and students: how they get in

For each child or student, choose a **Login method**:

| Method | Switching into their account needs |
| --- | --- |
| **Pinless** | No PIN. Good for young children on a family computer. |
| **Master PIN** | Your Master PIN |
| **Child PIN** / **Student PIN** | Their own 4-digit PIN. Your Master PIN also works. |

Change it from **My Children** (parents) or **My Students** (teachers).

## Switching into a child's or student's account

1. Click **Switch To Child** (parents) or choose a student (teachers).
2. Choose the account and enter the PIN if asked.

To come back, choose **Exit to Parent Portal**, or **Switch back** to your account. You may be asked for your Master PIN once.

## The lock screen

When locked, Surepass asks for your PIN. **Forgot your PIN?** lets you confirm your account password and choose a new PIN.

## Common problems

**My child keeps forgetting their PIN.** Change their login method to **Pinless** if only your family uses the computer, or set a new Child PIN.

**I do not want a PIN at all.** Leave your Master PIN unset and set each child to Pinless. Anyone who can open the computer can then switch accounts, so only do this on a family computer.

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