# Forgotten your password or PIN

> Academium SMS Help › Signing in and your account
> Web page: https://helpcenter.academium.com.ng/academium-sms/article/sms-forgotten-password-or-pin
> Last updated: 2026-10-06

## Forgotten your PIN

Your PIN is a shortcut for unlocking Academium on your computer. If you forget it, choose **Forgot PIN?** on the PIN screen. You have three ways back in:

1. **Sign in with your password**, then set a new PIN from your profile (**Profile → Security**). This always works.
2. **Answer your security questions** to reset your PIN straight away. This only works if you set them up.
3. **Ask a school administrator** to reset your PIN. They can do it from your staff profile, and you will be asked to choose a new PIN the next time you sign in.

When you choose a new PIN, you enter it twice. Academium asks you to choose a different one if it is too easy to guess.

## Forgotten your password

On the sign-in screen, choose **Lost your password?**.

### Teachers, receptionists and most staff

1. Enter your username.
2. Answer your security questions. Capital letters do not matter.
3. Choose a new password, one you have not used before, and enter it twice.

For your security, Academium then signs you out of every computer you had registered. Sign in again with your new password.

### School owners, school admins and accountants

These accounts can change the school's most sensitive records, so they cannot be recovered with security questions.

- **School admins and accountants:** ask the school owner or another school admin to reset your password from your staff profile.
- **School owner:** your sign-in is your school's Academium Account. Reset the password on the Academium portal. On a school server, the owner can also reset the school administrator's password from the server's control panel. See [Subscription and the admin password](https://helpcenter.academium.com.ng/academium-sms/article/sms-subscription-and-admin-password.md).

## Set up your security questions now

If you have not set up security questions, you will have fewer ways back in. Set them up under **Profile → Security**. See [Keeping your account secure](https://helpcenter.academium.com.ng/academium-sms/article/sms-account-security.md).

## Common issues

**"You have not set up security questions for this account."** Use your password, or ask an administrator to reset your PIN.

**Passwords do not match.** Type the same new password in both boxes.

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